- Please DO NOT e-mail us about a late package.
- How do I add insurance to my order ?
- Why is my e-mail address needed ?
- What is the best way to pay ?
- What credit cards do you accept ?
- Do you accept personal checks ?
- How do I determine shipping & handling charges ?
- Do you have a catalog ( printed ) ?
- Do you guarantee you can obtain every disc that I order ?
- Do you Backorder/Out of Stock ?
- How often do you order from your supplier ?
- Why do you list a disc in a category if it is not available ?
- Why can't you deliver my order super fast ?
- Will your prices remain the same ?
- How do I cancel my order ?
- How do I cancel an item from my order ?
- Can I exchange a cd I bought from you for another one ?
- What is your return policy on defective CD's ?
-
What is the best way to get in touch with you ?
- If I pay by money order how soon do I need to get it to you ?
- Are you open weekends ? (Sat. and Sun.)
- Where dose your merchandise come from ?
- Why do I get your voicemail when I call your phone number ?
- Do you accept International Money Orders ?
- Do you take phone orders ?
- Do You Have A Search Engine ?
- Do you accept Pay Pal for payment ?
- Do you refund shipping cost ?
- How can I retrieve my password?
- How can I update my personal information ?
- Do you accept e-mail orders ?
- How can we check the status of an order online?
- How long dose it take to get an order shipped ?
- When do you charge my credit card for my order ?
- What happens if my credit card is declined ?
- If I allready placed an order can I add to it or have it shipped at the same time as the first order ?
- Can you ship multiple orders together ?
- Can I use one or more of your images or graphics from your web site?
- Please DO NOT e-mail us about a late package.
Please only email us about a package if 14 or more days go by from date of shipping ( NOT THE ORDER DATE ). If payment was made and you have not received an email from us notifying you that your item has been sent. All others only contact me only after 21 days.
I will NOT answer e-mails asking " Were is my order ? " after the above days.
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All online orders are made by using the interactive screens that display your search results. Choose the CD Title you want to purchase, then enter the number of copies you want in the Quantity space to the right of the CD Title. Use numbers (1, 2, 3 etc.)
Click on the Add To Cart button. This holds your selection(s) until you are ready to complete your order.
Continue making selections, search other Categories, or launch a new search. Feel free to shop around!
When you're ready to finalize your purchases, click on the View Cart button to preview your order. NOTE: Use the View Cart button to edit quantities or delete items from your cart at any time before proceeding on to the Checkout Stand.
When you have finished making selections, click on the Checkout button and complete your order. Once your personal information is posted check the " Updated Box " in lower left of screen. Next click on " Continue " lower right.
Select how you would like your order shipped ( lower left ).
Next select how you would like to pay for your order. Next click on " Continue " ( lower right )
Fill in payment information: Name on card is the card holders name NOT the banks name.
Next click on continue ( lower right ).
The Amount Due will be calculated for you. You will see your order confirmation. Please print it out and save it.
To log out click on " Checkout " ( top right ) to leave your login.
Our site is secure. You can feel confident that all information you give us is confidential. You can check to see that the site is secured by looking for the security icon in the status bar or the tool bar.
Online orders are processed Monday thru Friday, 10 am to 5 pm Pacific Standard Time.
Please read our policy on Out Of Stock Items.
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When you're ready to finalize your purchases, click on the View Cart button to preview your order. NOTE: Use the View Cart button to edit quantities or delete items from your cart at any time before proceeding on to the Checkout Stand.
When you have finished making selections, click on the Checkout button and complete your order. The Amount Due will be calculated for you.
Our site is secure. You can feel confident that all information you give us is confidential. You can check to see that the site is secured by looking for the security icon on the status bar or the tool bar.
Online orders are processed Monday thru Friday, 10 am to 5 pm Pacific Standard Time.
Please read our policy on Out Of Stock Items.
After you complete the order form, print out the complete form with order number and shipping charges. To do this you will need to click on the drop down menu for the CREDIT CARDS. You are NOT going to use your credit card number. This will finalize your order with shipping added. Now you can print this page on your printer and MAIL to-
Dead Dog Records
P.O. Box 243
Atwood, Calif. 92811
U.S.A.
Orders will NOT be processed without an ORDER NUMBER !
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- How do I add insurance to my order ?
Click on the " Insurance " link on the left in any category page, after you have compleated your order. Choose the amount of coverage you need. This will be applied to your order.
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- Why is my e-mail address needed ?
Without a Correctly spelled e-mail address we can not fill your order.
PLEASE CHECK the spelling of your e-mail address on the order form. If you have a SPAM BLOCKER on your e-mail account we CAN NOT send you a confirmation of your order, it will bounce back to us.
We do not fill out request forms to be added to your e-mail account.
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- What is the best way to pay ?
The best way to pay is with a credit card. Because your order is sometimes broken into more than one shipment, using a credit card allows us to bill you for only what is shipped and bill it when it is shipped. You must enter the billing informstion correctly according to where the credit card statement goes. Then you can enter the shipping information if you choose to send the package somewhere other than the billing address.
Please, enter your card number exactly ( with spaces ) as it appears on your credit card. If you enter number without spaces it will delay your order.
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- What credit cards do you accept ?
We accept the following credit cards - Visa, MasterCard, Discover.
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- Do you accept personal checks ?
We no longer accept personal checks.
We received so many bad checks that it was no longer profitable.
We do accept money orders in USA DOLLARS.
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- How do I determine shipping & handling charges ?
Shipping charges are now automatically calculated. You choose the way your order will be shiped, with the drop-down menu in the check out page.
Please add the appropriate shipping charges to all offline mail orders.
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- Do you have a catalog ( printed ) ?
Sorry, Not at this time. By the time we got it from the printer it was out of date ( obsolete ). We can add new items any time in the " New Products " category.
You may print any of the pages of this web site on your own computer's printer.
But remember, we change the web site's pages on a regular basis.
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- Do you guarantee you can obtain every disc that I order ?
We will do our very best to obtain the CDs you order, but we cannot perform miracles. If the disc is sold out in Japan or Europe, we cannot obtain it. Check the release date: CDs with a recent release date are more likely to be available. We sell only currently available compact discs. We cannot get "out of print" CDs, but if it is listed in one of our categories, that means that it is in print and probably availble. Because it is "out of print" in the USA doesn't mean that the CD is "out of print" in England, Japan or Germany. To get CDs from over seas takes a little longer. Please be patient.
It is NOT recommended that you purchase items when there is a time element involved. In other words don't order a birthday gift on Wednesday and expect it to be delivered on Friday. It's unrealistic and we can't do it. Additional side trips to the post office and unnecessary emails & correspondence over "rush" orders, that never go as planned, disrupts our service to other customers
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- Do you Backorder/Out of Stock ?
We do not backorder as such. Insted, we ask that you reorder it at a latter date. That will give our suppliers time to re-stock the CDs from the manufactures. Our typical order is delivered to you within two weeks, not counting weekends. When you receive your order and if an item is " OUT OF STOCK " Please reorder it after two to four weeks if you have not received it. In this way the back orders will not hold up your order of items in stock. Available inventory of " in print " CDs from our distributor/importers, is dependent on prior sales. Multiple orders for the same item, will be filled in the order in which they come in, and may be depleted by the time we receive your order. Normally we are able to get restocks within 2 to 4 weeks, although sometimes in the case of imports, if the US distributor/importer is out of stock, then they must be backordered from the country of origin, which can sometimes take 4 to 6 weeks If you have a question please
e-mail:Dead Dog Records
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- How often do you order from your supplier ?
Once a week very late Friday night. Orders received after that time will be placed the following Friday. We are closed on the week-ends
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- Why do you list a disc in a category if it is not available ?
Good question! Many times the disc is listed in our supplier's database (from which we generate our CD lists) even though the disc is "discontinued" or "sold out". In order to get them to press the disc, an order for several hundred pieces is necessary. They leave the listing in their databases because there frequently are requests for repressings, although usually such requests come from large companies.
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- Why can't you deliver my order super fast ?
Don't plan a party around import music ! Please be patient. No company can stock the vast number of CDs available worldwide. We consolidate shipments to hold down your freight charges. If we are out of stock, we have to order the cd from our supplier. This takes time, please be patient.
It is NOT recommended that you purchase items when there is a time element involved. In other words don't order a birthday gift on Wednesday and expect it to be delivered on Friday. It's unrealistic and we can't and won't do it. Additional side trips to the post office and unnecessary emails & correspondence over "rush" orders, that never go as planned, disrupts service to our other customers.
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- Will your prices remain the same ?
Prices may change from the information displayed in our catagories and databases because of the fluctuation of international currency.
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- How do I cancel my order ?
Please e-mail:Dead Dog Records with your order number and date (from the confirmation page you received) and we will be happy to cancel your order.
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- How do I cancel an item from my order ?
Please e-mail:Dead Dog Records with the title of the item you want to cancel and the order confirmation number and date (from the confirmation page you received) and we will be happy to delete the item from your order.
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- Can I exchange a cd I bought from you for another one ?
Sorry, NO, we do not do exchanges.
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- What is your return policy on defective CD's ?
No refund or exchange after 10 days.
No refund without original invoice.
Credit cards will only be credited to the same card. Money orders will be refunded by company check.
All sales are final after 10 days.
We DO NOT give refunds for CD's you don't like.
All unsealed CD's are inspected before shipping - all others are factory sealed. Please click on " Return Policy " in the upper left side of the page.
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California residents must add sales tax to their cd order. All out of state sales have NO sales tax at this time.
Foreign countries may charge a ( VAT ) import tax, check with your postal service.
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No ! We do not make or manufacture any of the CD's on our web site.
We are a retail outlet only.
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What is the best way to get in touch with you ?
e-mail:Dead Dog Records
We will do a reply back to you.
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- If I pay by money order how soon do I need to get it to you ?
Two weeks, after that the order will be canceled.
( see What happens if my credit card is declined ? )
Money Orders must first clear our bank before we ship your order. ( Yes we have received countereift Money Orders )
All Money Orders are to be in U.S. DOLLARS drawn on a U.S.A. Bank.
Money Orders take longer then credit cards.
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- Are you open weekends ? (Sat. and Sun.)
No, we are closed Saturday and Sunday.
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- Where dose your merchandise come from ?
We receive our merchandise from all over the world, mostly from Europe.
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- Why do I get your voicemail when I call your phone number ?
Well lots of reasons. We are not a brick and mortar store. Our business is out of our home, which is why we can offer such low prices. We are online responding to e-mails and maintaining our web site. E-mail is the best way to reach us, we can do a reply to your question.
e-mail:Dead Dog Records
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- Do you accept International Money Orders ?
No, because of the high service charge by our bank. The best way is by credit card. We will accept money orders drawn on a US bank.. in U.S. Dollars from overseas customers.
We do not accept postage stamps as payment for items or any other bartering instruments, Due to the fluctuation of the world money markets, we can't accept Euros or any other foreign currencies as cash payments. Theres also a charge for us to convert to U.S. dollars.
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- Do you take phone orders ?
Sorry, No we no longer take phone orders.
e-mail:Dead Dog Records with your questions.
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- Do You Have A Search Engine ?
Yes, in the top left corner of each category. Click on the word
"SEARCH" and type in a KEY word ( Artist Name, Song, Title of Cd ). Word must be spelled correctly.
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- Do you accept Pay Pal for payment ?
Sorry, no we do not accept Pay Pal for payment. Their fees are much higher then our merchant account that accepts credit cards. We would have to raise our prices to cover this additional cost.
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- Do you refund shipping cost ?
Sorry, no we do not refund shipping cost.
If a mistake was made by Dead Dog Records we refund ALL ( 100% ) cost including shipping cost.
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- How can I retrieve my password?
Go into any category and at the top left of the page click on " ACCOUNT ".
Next click on " Please Email Me My Password " then final click on " Login ".
Your password will be e-mailed to you.
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- How can I update my personal information ?
Go to our web site www.deadog.com.
Click on any category. ( Vocal Groups, Rhythm N' Blues, etc. )
At the top of that page click on " ACCOUNT ".
Fill in the " LOGIN " and " PASSWORD " with the name and password you
signed up with. NOT your e-mail address.
Click on " LOGIN " this will take you to the Store Front.
Click on any category in the store front. ( Vocal Groups, Rhythm N' Blues, etc. )
Click on " ACCOUNT " at the top of this page ( again ).
Your account information will show.
You can change the shipping and billing information here.
Delete ( back space ) the old information and type in the new information.
Bold=Required ( YELLOW ). Then click on " SAVED " at the bottom right of this page.
You are now updated and signed in.
You must NOT enter your email address, instead login with your id " Name " also the password is cAsE sensitive.
REMEMBER YOUR PASSWORD !
If you register another ( new ) account under the same NAME and E-MAIL, this will cause problems in the system. You will not be able to retrive your password. Please be advised to delete any other duplicate accounts.
Problems
e-mail:Dead Dog Records
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- Do you accept e-mail orders ?
Sorry, no. We do not accept e-mail orders. You need to place the order on our web site where you will receive an order confirmation number.You can print out the order on your computer's printer with shipping charges and send it in with a money order. See How To Order Offline.
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- How can we check the status of an order online?
Sorry, we do not have a way for you to check the status of your order on line at this time.
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- How long dose it take to get an order shipped ?
If I have the item in stock it will go out on Friday .
If I don't have the item it will take about two weeks to get it from our
supplier if he has it in stock. If our supplier dose not have it in stock it will take longer.
I order once a week from our supplier late Friday night.
All orders received after that time are then ordered the next Friday.
On an average I'd say about two weeks to get an order.
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- When do you charge my credit card for my order ?
We charge your credit card at the time of shipping, NOT before.
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- What happens if my credit card is declined ?
We will send you an e-mail and let you know your credit card was declined.
If we do not hear back from you in a reasonable amount of time we will cancel your order and any further orders you may place with us in the future.
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- If I allready placed an order can I add to it or have it shipped at the same time as the first order ?
Yes, if the order has not been processed you can e-mail us with your order number and add it to your order. If the order has been processed ( wraped ) we can not add to it.
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- Can you ship multiple orders together ?
If I have all the CDs from multiple orders in I will try to ship them together, but you will have to request this. This also will take longer for your order to ship out, so before asking think about it.
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- Can I use one or more of your images or graphics from your web site?
Under most circumstances you may use our graphics and images if:
1) You ask our permission :Dead Dog Records
2) It’s not for commercial use (excluding media, music, art or publication use)
3) You must place a credit to Dead Dog Records at www.deadog.com, directly on your project
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IF YOU DO NOT LIKE, OR HAVE ANY PROBLEMS WITH ANY OF THE ABOVE TERMS AND CONDITIONS PLEASE DO NOT ORDER. THIS WAY WE WILL BOTH BE HAPPIER FOR IT !
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